Use the portal for existing customer cases
- license retrieval or reissue questions
- release and upgrade follow-up tied to an existing entitlement
- threaded troubleshooting with attachments, notes, and status updates
Support docs
Use portal support for Cerberus questions and follow-up.
Support lives with the customer account so Nyalma can keep license context, attachments, replies, and status in one place.
Before you have portal access
- create a Free account if you are evaluating Cerberus
- use email only when you cannot access the portal yet
- keep procurement, security review, and rollout questions attached to the same account where possible
What good tickets include
- Cerberus version and environment details
- what changed before the issue appeared
- clear symptoms, timestamps, logs, or screenshots where useful
Support is advisory
- support guidance does not transfer operational control of your environment
- response targets are not guarantees of resolution, uptime, or business outcome
- high-impact actions still need your own review, approvals, and rollback planning